Shipping Policy

At Home Style Furniture of Astoria, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and handling of your orders. By placing an order with us, you agree to the terms set forth in this Shipping Policy.

1. Shipping Coverage

We currently ship to addresses within the contiguous United States (lower 48 states) only. We do not offer international shipping, APO/FPO addresses, or shipments to Alaska, Hawaii, or U.S. territories at this time.

Free Standard Shipping: All orders qualify for free standard shipping with no minimum purchase required.

No Hidden Fees: We do not charge any handling or processing fees. Taxes (if applicable) are calculated at checkout based on your delivery address.

2. Order Processing Time

We process orders as quickly as possible.

Handling Time: 1–3 business days

Order Cut-Off Time: 2:00 PM (ET) daily

Orders placed before the daily cut-off time are typically prepared and ready for carrier pickup by the next business morning. Orders placed after the cut-off time will begin processing on the next business day.

Weekend and Holiday Orders: Orders placed on weekends or public holidays may be processed on the next business day.

Order Confirmation: After your order is placed, you will receive an order confirmation email. A shipping confirmation email with tracking information will be sent once your order has been dispatched.

3. Estimated Delivery Time

Estimated delivery time depends on your location and the carrier.

Standard Shipping (Estimated): 5–15 business days after shipment

Delivery time is calculated from the shipping date, not the purchase date. Delivery times are estimates only and may vary due to peak seasons, weather events, or carrier delays beyond our control.

4. Carriers

We ship using reputable carriers (such as USPS, UPS, FedEx, or other reputable carriers depending on your location). For large or oversized furniture items, we may use specialized freight carriers to ensure safe delivery.

5. Freight & White Glove Delivery (Large Furniture Items)

Due to the size and weight of certain furniture items, some orders may be shipped via freight carrier. If your order qualifies for freight delivery, the following applies:

Delivery Scheduling: Our freight carrier will contact you by phone or email to schedule a delivery appointment before the item arrives.
Delivery Window: Freight deliveries are typically made during business hours (Monday–Friday, 8:00 AM – 6:00 PM). Please ensure someone is available at the delivery address to receive and inspect the item.
Threshold / Room-of-Choice Delivery: Depending on the item and carrier, delivery may be to your front door, inside the threshold, or to the room of your choice. Please confirm the specific delivery level when scheduling your appointment.
Signature Required: A signature is typically required upon delivery. Please inspect the packaging and item before signing.

6. Order Tracking

Once your package is on its way, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real time.

If you have not received a tracking number or shipping confirmation email, please contact us.

Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation email.

7. Address Accuracy

Please ensure all shipping details are correct at checkout. If a parcel is returned to us due to an incorrect or incomplete address, reshipment fees may apply and the buyer may be responsible for additional shipping costs.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Order Changes

If you wish to modify your order (for example, your shipping address), please contact us within 2 hours of placing your order. After 2 hours, your order may enter our fulfillment process and changes may not be possible. If your order has already shipped, you will need to follow our Refunds & Returns Policy to return the items for a refund.

9. Delivery Attempts

Our shipping carriers will attempt delivery to the address provided at checkout. If delivery is unsuccessful, the carrier may leave a notice with instructions for re-delivery or pickup.

For freight deliveries, the carrier will attempt to contact you to schedule a delivery appointment. If you are not available after multiple attempts, the shipment may be held at a local facility, and additional charges may apply for redelivery.

It is your responsibility to ensure that the delivery address is correct and that someone is available to receive the package or to pick it up from the designated location. We are not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

10. Delays and Force Majeure

We are not liable for shipping and delivery delays caused by:

Shipping carrier delays or errors
Weather events or natural disasters
Events outside our control (force majeure)

If your order is significantly delayed, please contact us and we will work with the carrier to assist.

11. Lost or Damaged Packages

Lost Packages: If your package has not been delivered within the estimated delivery window, please contact us. We will work with the carrier to help resolve the issue.

Damaged Packages:

Standard Shipments: If your order arrives damaged, please keep the original packaging and all materials, take clear photos of the damaged item(s) and packaging, and contact us within 3 days of delivery.
Freight Deliveries: Do NOT refuse the delivery. Note any damage on the delivery receipt (Bill of Lading) before signing, and take photos. Contact us immediately.

We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

12. Multiple Items and Partial Shipments

If your order contains multiple items, they may be shipped separately and arrive on different days. You will receive a shipping confirmation email for each shipment. There are no additional shipping charges for partial shipments unless otherwise stated at checkout.