FAQ

Welcome to the Home Style Furniture of Astoria Help Center. Below you'll find answers to our most frequently asked questions.

About Orders

How do I place an order?

Browse our website, add items to your cart, and proceed to checkout. You can check out as a guest or with an account.

Can I modify or cancel my order?

You may request to modify or cancel your order within 24 hours of placing it, provided it has not yet shipped. Contact us at info@homestylefurnitureofastoria.com or call +1 (718) 721-2623 with your order number.

What are the order statuses?

You will receive email updates as your order moves through processing, shipment, and delivery stages.

Will I receive an order confirmation?

Yes, a confirmation email will be sent to the email address provided at checkout after your order is placed.

About Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover.

When will my card be charged?

Your card is charged at the time your order is placed.

Why was my payment declined?

Please verify your billing address, card number, expiration date, and CVV. Contact your bank if the issue persists, or try a different eligible card.

How will the charge appear on my statement?

It will appear as "HOME STYLE FURNITURE OF ASTORIA" or "HOMESTYLEFURNITUREASTORIA".

Are there temporary authorization holds?

A temporary authorization hold may appear on your account when you place an order. This is standard practice and will be resolved once the transaction is finalized.

What currency do you charge in?

All transactions are in United States Dollars (USD).

Shipping & Delivery

Is shipping free?

Yes, we offer free standard shipping on all orders to the contiguous United States.

How long does processing take?

Orders are processed within 1–3 business days. Orders placed after 2:00 PM ET or on weekends/holidays are processed the next business day.

How long does delivery take?

Estimated delivery is 5–15 business days after shipment, depending on your location and the carrier.

Do you ship internationally or to Alaska/Hawaii?

We currently ship to the 48 contiguous United States only. We do not ship internationally, to Alaska, Hawaii, APO/FPO addresses, or US territories.

How do I track my order?

A tracking number will be emailed to you once your order ships. You can use it to track your package on the carrier's website.

What if my package is lost or damaged?

Please contact us within 7 days of delivery at info@homestylefurnitureofastoria.com with your order number and photos of any damage.

How are large items delivered?

Large items are shipped via freight carrier. Delivery will be scheduled by appointment during business hours. A signature may be required upon delivery.

Are there customs fees?

No customs fees apply to domestic US orders.

Returns, Exchanges & Refunds

What is your return window?

You have 30 days from the date of delivery to request a return on eligible items.

Is return shipping free?

Yes, we provide a prepaid return shipping label at no cost to you for all eligible returns.

Are there restocking fees?

No, we do not charge restocking fees.

What items are eligible for return?

Items must be unused, in original packaging, with all components included. Please see our full Refunds & Returns Policy for complete eligibility details.

How do I exchange an item?

How long do refunds take?

Refunds are approved within 3–5 business days of receiving your return, then processed to your original payment method within 10 business days. Allow an additional 5–10 business days for it to appear on your statement.

What if my item arrived damaged or defective?

Contact us within 7 days of delivery with photos and your order number. We will arrange a free return and send a replacement or full refund.

Is the original shipping cost refunded?

Since all orders include free shipping, there is no original shipping cost to refund.

What if I need to cancel my order?

Orders can be cancelled within 24 hours of placement if not yet shipped. You will receive a full refund within 10 business days.

Account & Website

Do I need an account to order?

No, you can check out as a guest. Creating an account allows you to track orders and manage your information more easily.

How do I create an account?

Click "Create Account" on our website and follow the prompts.

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.

How do I update my account information?

How do I delete my account?

Products & Quality

Are your products authentic?

Yes, all products are sourced directly and are authentic as described on our website.

Do products come with a manufacturer warranty?

Our products do not include a separate manufacturer warranty. Please refer to our Refunds & Returns Policy for coverage on damaged or defective items.

Why might colors or dimensions vary slightly?

Natural materials such as solid oak and ash wood have inherent grain and color variation. Screen settings may also affect how colors appear. Dimensions may vary within standard manufacturing tolerances.

How do I care for my furniture?

Wipe upholstered surfaces with a damp cloth. For solid wood pieces, avoid prolonged exposure to direct sunlight and moisture. Use furniture pads to protect floors.

Contact Us

Email: info@homestylefurnitureofastoria.com
Phone: +1 (718) 721-2623
Address: 30-03 Broadway, Astoria, NY 11106
Business Hours: Monday – Saturday: 10:00 AM – 8:00 PM ET | Sunday: 10:00 AM – 7:00 PM ET
Response Time: We aim to respond to all inquiries within 24 hours on business days.